Kuwait Horizon Tours is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise contact us. The personal information we collect depends on the context of your interactions with us and the services you choose, but may include:
Personal Identifiers: Name, date of birth, gender, passport details (number, expiry date, copy), national identification details.
Contact Information: Postal address (physical address only), contact numbers (if provided during booking process, but not listed here), email addresses (if provided during booking process, but not listed here).
Payment Information: Details required to process payments for services, although we generally use secure third-party payment processors.
Travel Details: Information about your travel itinerary, accommodation preferences, dietary requirements, health information relevant to travel (e.g., for visa applications, specific tours, safaris), emergency contact information, visa application details, flight details.
Technical Data: Information our servers automatically collect when you access our site, such as IP addresses, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site.
Communication Data: Information you provide when you communicate with us through our site or other channels.
We use the personal information we collect for various purposes related to providing our tourism services, based on different legal grounds:
To fulfil our contract with you: Processing bookings and reservations (tours, hotels, transport), processing payments, managing your travel arrangements, providing requested services like visa assistance or event management.
For legitimate business interests: Improving our services and online platform, conducting business analysis, preventing fraud, managing our relationship with you, providing customer support.
To comply with legal obligations: Processing visa applications requires sharing information with relevant authorities, complying with immigration and security laws, responding to legal requests.
Based on your consent: Sending marketing communications (if you have opted in), processing sensitive personal data like health or dietary information for specific service provision. You have the right to withdraw consent at any time.
We may share your information with third parties when necessary to provide our services or for legitimate business purposes. These third parties may include:
Service Providers: Airlines, hotels, transport companies, local tour operators, event venues, and other suppliers involved in fulfilling your travel arrangements.
Visa and Immigration Authorities: For processing visa applications.
Payment Processors: To facilitate secure payment transactions.
Business Partners: With whom we collaborate to offer specific services or promotions.
Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety.
We ensure that any third parties who receive your data are bound by confidentiality and data protection obligations consistent with this policy and applicable laws.
We implement technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Subject to applicable laws, you have certain rights regarding your personal data. These may include the right to:
Request access to and obtain a copy of your personal data.
Request rectification or erasure of your personal data.
Request the restriction of the processing of your personal data.
Object to the processing of your personal data.
Request data portability (where applicable).
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before responding to your request.
Your information may be stored and processed in Kuwait or in any country where our service providers or partners are located. When we transfer personal data internationally, we take steps to ensure that your privacy rights are protected in accordance with applicable laws, such as using standard contractual clauses approved by relevant authorities or relying on the recipient country having adequate data protection laws.
Our site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the revised policy on our site.
If you have questions or comments about this policy, you may contact us in writing at the following physical address:
Kuwait Horizon Tours
25 Ahmed Al-Jaber Street,
Floor 5, Office 501,
Kuwait City, Capital Governorate,
13001, Kuwait